How do I return a product?
1. All returns must be phoned in for a return
authorization number prior to shipment to ensure proper handling of your return.
All return authorization numbers (RMA) are valid for 15 days only!
2. All returns are permitted within 15 days
from the date of receipt of merchandise. Returned merchandise will be accepted
by us only if all conditions A, B, C, D below are met. There is a 10% - 20%
restocking fee on all merchandise returned, shipping and handling charges are
not refundable. We are not responsible for any shipping charges of merchandise
being returned to us. Any items that are opened or used are subject to a
restocking fee even if they are returned within the ten day period!
A) All returns must include original factory
box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled
warranty cards, all instruction booklets and paperwork. Please do not deface
original factory cartons or packaging in any manner. We will not accept a return
if packaging is not in its original condition.
All items that are in a blister pack (plastic packaging) must be
returned even though it has already been opened.
B) All returned merchandise must be in its
original mint and clean condition. Returns on damaged or scratched merchandise
will not be accepted.
C) All returns must include all the factory
accessories which come with the item. For example, a camcorder must be returned
with its original battery, charger, cords, straps, etc. No returns will be
accepted if any of these packed accessories are missing.
D) All returns must be authorized by our
company. Please call for a return authorization number and instructions prior to
shipping merchandise back. Enclose the original receipt or a copy of it with
your return. Also enclose a brief letter of explanation of return and state your
request for either a refund or an exchange. Please include the authorization
number on this letter and not on the outside of the box.
3. The following exclusions apply to rule 2
above: Some video products, if found defective upon your receiving them, cannot
be returned for exchange. Rather they must be repaired by a service center of
the manufacturer in your area. No Returns, or Exchange for All Compaq products.
If Retail Box has been Opened, Customer should Contact Compaq Corporation
directly for repairs.
Do you ship any other method
besides Fedex?
Yes we also use the UPS, US Postal Service for orders being shipped to PO Boxes, APO, and FPO addresses. (Certain restrictions apply)
How is my order
processed?
After submitting your order to us:
- Order is reviewed/verified by management for
legitimacy.
- Provided the items you want are in stock,
your credit card is then charged, credit card authorization and verification
are placed on the order from our credit card processor.
- We then proceed to pick and pack your order.
Once your order has been entered thru our carriers shipping computer, a
tracking number is then allocated to your order.
- The tracking number is then automatically
e-mailed to you and after the package leaves our warehouse, you may check with
FEDEX directly on line at
www.fedex.com
or via phone at 1800 GO FEDEX
- If a product runs out of stock we will give
you the option to either wait a short period until the items is received or
refund your order. Our intention is to provide the best service to you before
and after the sale. If you need to contact us you may call our customer
service department.
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